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Returns policy

Returns

You can download the form by clicking here

For items purchased as of 1 May 2018, our returns period is 14 days from the date of receipt.

As long as the items are in saleable condition with original pack aging / labels  we offer a full refund, credit note or exchange at the price you paid for the item(s).

You are responsible for the postage costs of returning the goods to us unless the goods are faulty or the wrong item was sent.  

Refunds include the postage price paid except in the case of expedited delivery. As per the Customer Contracts Regulations, refunds on expedited orders will be for the price of standard postage only.  (If you have received free-expedited delivery your order will be refunded in full as usual). 

 

Returns Proceedure

You can download the form by clicking here

Please send your returns to:

Made Good Returns, Avondale Business Centre, Woodland Way, Bristol, BS15 1AW

Please include either a returns form, your packing slip or a note with your contact details. 

You are responsible for the postage costs of returning the goods to us. 

 

Faulty or Incorrect Items

We hope this never happens but we are human and occasionally an incorrect or faulty will be sent out. Please contact us as soon as possible and we will send you a pre-paid packet to return the item to us. Please wait for us to provide you with a postage label and do not post back until we have supplied this as we cannot refund postage charges for other couriers. Once we have received the item in the same condition as we sent it in, we will arrange a full refund or exchange.